An internal knowledge base is a content repository for your company. Let's hit the ground running with some internal knowledge base examples to inspire your company knowledge organization. The entire structure of the Lyft … Learn more. You can easily replace our placeholder information with your own company information. Templates also help knowledge managers and authors maintain consistency in branding, language, and structure. Because you will share some private company information inside it useful only to the members of your board. Knowledge Base. Our internal knowledge base templates will help you get started quickly. An internal knowledge base can be used to internally distribute all company knowledge and information. SmartSupport lets you streamline customer support and web self-service with an intuitive knowledge base software platform. So what that means is that you could just add Wiki or Knowledge Base pages/articles right inside the Site Pages Wiki Library, without creating an extra one. What are we talking about? The only difference between Site Pages Library and Wiki Library is that you won’t get Updated Pages section with the Site Pages (it is a unique feature of Wiki Library from Option 1). Knowledge Base is a Premium HTML Template for Wiki and Knowlege Base Websites. Start for free. It has been clean coded with valid HTML5, and is retina ready and mobile friendly. OneNote has filled the role for teams to quickly and easily create their own knowledge base. A knowledge base is a self-serve online library of information about a product, service, department, or topic. Bring all of your team's knowledge … By choosing this plugin, you can use any WordPress theme you like to build your online support resource. But, even though all internal databases have the same basic function, each platform offers a unique set of features. Organizations create knowledge bases to house all of the knowledge within their organization about a particular topic, to provide one location to access this information. How to Build a Perfect Wiki for a Business, How to Build a Customer Service Knowledge Base, How to Create a Saas Product Documentation. It should be designed to emphasize ease of access and findability, not simply for information storage. Document360 2. This website uses cookies to ensure you get the best experience. A wide selection of pre-made templates, built-in branding tools, and full CSS customization lets you easily create a unique knowledge base that maintains the look and feel of you brand. Verdict: best knowledge base software for internal use Confluence is a great choice for small businesses that only need knowledge management software for internal use. On the Choose Language dialog box, select the language for the template, and select OK. Elegant Knowledge Base WordPress Theme $49. Heroic Knowledge Baseadds all the features to your site that you will need to create a fully functioning knowledge base. Deliver instant knowledge to your team via an internal knowledge base. A simple company knowledge base management system makes it easy to securely gather and share all internal knowledge in one place, managing access to business-critical knowledge. ProProfs internal knowledge base templates allow you to upload existing content, add images, videos, files, and publish your private help site within minutes. With the help of an internal knowledge base, the creation and sharing of the knowledge base articles become relatively easy for your valuable customers. Now, all you have to do is to decide will all of the employees have the access to all sections of your k… Hear from businesses using ProProfs to improve customer support & employee knowledge. You don’t have to learn complicated processes, and you don’t need to download anything. These templates help create a consistent structure for knowledge articles. Lyft probably has one of the most famous knowledge bases. Keeping your internal knowledge base reader-friendly can be a difficult challenge when subject matter experts write each article. Re: Creating a FAQ knowledge base with Excel. Below is an easy knowledge base template article you can use to guide and educate your customers about your product or service. Download Free Knowledge Base HTML Template. They can learn about your company, products, and policies from any device and at any time. The trick is to include a simple indexing "key" on your articles page that is marking the relevant articles for you based on the current search string, then an INDEX/MATCH is bringing back that list of indexed articles. Using the Knowledge Article Templates feature, as a knowledge administrator (a user with knowledge_admin role), you can create article templates, add or customize fields in a template, and activate or deactivate a template. Outline Your Technology Plan. How to Build a Perfect Wiki for a Business, How to Build a Customer Service Knowledge Base, How to Create a Saas Product Documentation. This way everyone on the team can quickly find answers to questions. This can leave them open to mistakes and even legal misunderstandings. Your board Wikipedia just for your company internal knowledge base template products, and disable the copy function protect... Management: strategies, best practices & tips on creating a FAQ knowledge base for authenticated users browse... 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